We collect your personal when you require more information on a product, when you require an access to one of our product or when you register online on one of our product.
1. What is personal data?
“Personal Data” (or “Data”), is all information that identifies you:
either directly, for example, your last name, first name, email address or telephone number;
or indirectly, for example your account ID, IP address, cookie identifier or game data.
For more information about the Data that Guriansoft collects, go to Section 3 “When does Guriansoft collect your Data and for what purpose?”.
2. Can minors access our Services?
3. When does Guriansoft collect your Personal Data and for what purpose?
We may collect your Data when:
a) You create a product account (hereinafter referred to as your “Account”).
We collect your user name, password, email address, date of birth and country. This information are for internal management only. and are not share with third-party.
When you create your Account, you can manage your subscription to receive the Guriansoft newsletter by email. You can unsubscribe at any time by:
clicking on the unsubscribe link at the end of each newsletter,
or on your Account management page in the “Privacy and communication” Section.
You can rest assured that, even if you unsubscribe, you will still receive the necessary emails for the management of your Account (for example, if you forget your password).
b) You sign into our Services with a social login or your credentials from a third party platform (for example, Facebook, Twitch).
We collect the Data that you have agreed to share via the social media site or third party platform in question.
c) You make a purchase in our online services.
We collect the Data needed to process your purchase, such as your last name, first name, mailing and email addresses, country, bank details and purchase history. This Data is sent to our partner service providers that are in charge of the payment and the delivery of your purchase (to learn more, go to Section 5 “How does Guriansoft share your Personal Data?”).
d) You use applications, websites and online services on a computer or mobile telephone.
Your login and browsing data, to enable the operation and security of our Services, such as: visited pages, identifier of your device and the connection (IP address, MAC address), login dates and times, information concerning the browser and the operating system you use.
We use various types of technologies such as cookies to collect such Data when you use our Services or visit a third party site where we and our partners provide content or carry out content use analysis.
You can also adjust your browser settings to understand when these Cookies are stored on your device or to disable the Cookies by consulting your browser’s “Help” menu. Please note that these settings may affect your ability to shop online or to access certain features of our Services whenever these Cookies are needed for the operation of our Services.
We can combine the Data collected with our partners when you use our Services. We also combine this Data with demographic, advertising and market studies or with other analytic surveys.
e) You take part in a contest or survey organised by Guriansoft.
We collect your last name, first name, date of birth, mailing and email addresses.
We use this Data to administer the contest or the survey, to send you promotional offers and/or for internal statistical purposes.
f) You contact us via the Guriansoft Customer Support portal or social media.
If you contact us via the Customer Support portal, we collect Data such as your last name, first name, user name, email address, date of birth, country, console identifier and games registered on your Account, depending on your questions or requests.
If you contact us via social media, we collect some of the Data included on your profile.
We only use this Data to appropriately respond to your questions and requests.
g) You do not comply with the rules of the online-software.
If you do not abide by these rules, you may be sanctioned including in the event of inappropriate conduct, cheating or toxic behaviour. We will keep your Data for the time needed to apply these sanctions. This Data may include for example your Account identifier, your game data, your IP address, the identifier of your device and your chat history.
4. How long does Guriansoft keep your Personal Data?
Unless the law specifies a different retention period, Guriansoft will only keep your Data for the time strictly necessary to carry out the operations for which said Data has been collected by Guriansoft.
For example, we will keep the Data associated with your Account until the closure of the Account. In some cases, the Data may be kept for a longer period such as when it is needed for us to apply a sanction.
5. How does Guriansoft share your Personal Data?
We may share your Data with:
Guriansoft subsidiaries involved in the administration of the Services.
To consult a list of Guriansoft’s partners, please see the Cookies page.
To opt out of the sharing of your Data, please Section 6 “What are your rights and how do you exercise your rights”, then to the paragraph “Give and withdraw your consent”.
Other companies, only in the event of transfer of Guriansoft’s activities.
Administrative or judicial authorities, to verify the proper use of the Data by Guriansoft or for the purposes of an investigation, in compliance with applicable law. Guriansoft always verifies the legitimacy of the request.
In such cases, your Data may be transferred to countries located outside of the European Union who provide an equivalent level of protection. In the event of transfer to other countries, the protection of your Data is especially ensured by the signature of standard contractual clauses approved by the European Commission.
6. What are your rights and how do you exercise your rights?
Obtain a copy of your Data – “Right of access and data portability”: At any time you can request a copy of the Data associated with your Account. You may also consult the Data, use it yourself or transfer it to another service provider. Guriansoft has established a simple procedure for you to exercise your rights:
Please see the Account management page, in the “Privacy and Communication” Section, then “Download your information”.
If you have been sanctioned in relation to our Services, we will not be able to give you access to the Data regarding your sanction so as to maintain our ability to detect or take action against such behaviour.
Correct your Data – “Right to rectification”: You have the right to correct your Data when it is inaccurate or incomplete (for example, change your delivery address).
To do so, please see the Account management page, in the “Account information” Section.
Give and withdraw your consent – “Right to object and withdraw your consent”: At any time, you may withdraw your consent or object to the receipt of newsletters or advertising emails, the personalisation of advertisements or the sharing of your Data with our partners (except for subsidiaries and technical service providers):
on the Account management page, in the “Privacy and Communication” Section,
on the Cookies page, to set the Cookies,
for some of our mobile games, in the privacy settings,
on your telephone or your tablet, in the settings, by activating “Limit Ad Tracking” on Apple telephones, or activating “Opt-out of Ads Personalisation” on Android telephones.
Delete your Account – “Right to erasure (right to be forgotten)”: You can request the closure of your Account and the deletion of the associated Data.
To do so, please see the Account management page in the “Account information” Section then “Close your Guriansoft account”.
If you have been sanctioned in relation to our Services, we cannot delete the Data regarding your sanction as to allow us to maintain your sanction.
Limit the use of your Data – “Right to restriction of processing”: You also have the right to request that your Data no longer be used or not be deleted during the time we are processing your request. To do so, please contact the Guriansoft Customer support department here.
To exercise your rights if you do not have an Account or for any question regarding the exercise of these rights, you can contact the Guriansoft Customer Support at any time.
If you feel that your rights have not been respected after having contacted us, you have the right to make a complaint to the regulatory authority in your country.
7. When can Guriansoft use your Data?
We can use your Data in one of the following circumstances:
Guriansoft’s legitimate interest (or reasonable expectations of users), to offer you the best possible user experience, such as to ensure the security of the Services, moderate the community, respond to your requests and questions or to send you newsletters.
Your consent to offer you advertisements, products, services or personalised content depending on your user profile.
Guriansoft is entitled to change this policy at any time. We will inform you of the material updates and recommend that you consult this policy on a regular basis or contact us if you have any questions. Using our Services following such a change means that you accept any changes.
If you have any questions about this document, please contact:
GURIAN SOFT TBILISI LLC also trading under the Trademark Guriansoft.
Registered in Georgia No: 205274317
Registered Offices: Sairme Street, block X, Flat#38 - 0194, Tbilisi, Georgia
Phone (995 322) 192 602